Virtual Reference Service

My local library does use a bit of virtual reference services to reach their patrons. They have an email account and also a Facebook page, however it does not seem that the Facebook page is utilized at all. The librarian has admitted to me that she is not very tech savvy so that is probably the reason. I think it would be an effective use of time and staff because most of the younger generation use these things and it will continue to grow in usage. I liked using Skype for this assignment but I do not have much experience with it so it took me awhile to figure it all out. Meghan Hopper was my partner and she was very easy to work with, so it was less intimidating than I thought it would be. I am not sure I would like to use it in a library setting because I would rather do it face to face instead of a video chat. I do not know another piece of software that would be the same as using Skype for this assignment other than IM but I do not think that is really the same since I do not think it has video capabilities.